General Frequently Asked Questions
Q. What type of payments do you accept?
We accept all major Credit Cards and PayPal. All credit card processing is done safely and securely through our Credit Card Processor Stripe. To learn more about Stripe Credit Card processing you can visit their website here. Stripe is a very common and trusted Credit Card Processor used by Shopify, Pintrest, Twitter, Kickstarter and many more trusted companies.
Q. When can I expect my order to arrive?
All orders are processed and shipped out within 24 hours. Once shipped, you will receive an email containing your order information and tracking number. If you ever have any questions about your order, feel free to contact us anytime at Support@Live-Eco.com
Q. How long do I have to return my item?
You have 30 days to return your item for a full refund. After 30 days, you are covered by our Lifetime Warranty Policy.
Q. What does the EcoElectronix™ Lifetime Warranty Cover?
All EcoElectronix products are protected by our Lifetime Replacement Policy*. We guarantee your product(s) to be free from all defects caused by faulty material. If you find that your product has failed to live up to any advertised promises we will replace it free of charge, or provide you with another product of equal value**.
The lifetime warranty / guarantee does not cover any damage that might have been caused by the customer due to normal wear & tear or misuse.
If you feel that your item is defective, or has not lived up to any advertised promise, please contact us anytime at Support@Live-Eco.com
* EcoElectronix Product(s) can be registered anytime after date of purchase. Purchase must by made through an authorized seller for warranty to be valid. Authorized sellers include, Amazon.com, Amazon.co.uk, and Live-Eco.com.
** Shipping & handling charges may apply in certain circumstances.
EX-25 Stapler Frequently Asked Questions
Q. Does any downward pressure need to be applied to the EX-25 in order to operate?
No pressure needed, the automatic trigger senses when you slide in the paper, and staples automatically.
Q. How do I load a full strip of staples into the Stapler?
First, install 6 new AA Alkaline batteries or connect the stapler to the included AC Power Adapter. Next, press the "PUSH" button on the back of the stapler.
The staple tray should pop out slightly allowing you to pull the tray out the rest of the way by hand. If you feel some resistance when pulling, this is completely normal. The stapler has a very solid build, so don't be afraid to give the tray a good pull.
Once staples are loaded, push the tray in until you hear a "click" sound. You're ready to go!
Q. What kind of staples should I use?
We recommend standard full-strip staples. Standard staples are considered to be 1/4” or 26/6. The 26 represents the guage of the staple (wire thickness), and the 6 represents the leg length of the staple in millimeters. Since 6 millimeters is about equal to 1/4", you'll see most brands advertise thier staples as standard or 1/4". To prevent jamming, we recommend using high quality staples.
Q. How is your product Eco-friendly?
We manufacture our products with materials that are RoHS compliant. That means our products are free from known hazardous substances found in many of todays electronic products. In addition, for each sale we make, EcoElectronix donates to environmental charities such as Rainforest Alliance and Earthjustice.
Q. What is the range of the Staplers adjustable throat depth (also known as staple depth)
You can adjust the stapling depth to as shallow as .25” and as deep as 1.5” in 1/10" intervals. The stapling trigger is very sensitive. Little force is needed when sliding in your stack of papers.